This policy describes City Family Doctor Clinic Parliament (“CFDC Parliament”, “we”,
“us”, “our”, “City Family Doctor Clinic Parliament) general privacy and information
practices with respect to the personal information and personal health information that
we may collect about you during your visits to and use of our website, virtual care
services or when you otherwise interact with us, how we use personal information and
personal health information, and the manner in which personal information or personal
• Personal information means information about an identifiable individual.
• Personal health information is identifiable information about an individual which
relates to: physical or mental health of the individual, including family health
history; providing of health care to the individual, including the identification of a
person as a provider of health care to the individual; payments or eligibility for
health care in respect of the individual; donation by the individual of any body
part or bodily substance or which is derived from the testing or examination of
any such body part or bodily substance; the individual’s health number; or
identification of an individual’s substitute decision-maker. Personal health
information includes other identifying information that is contained in a record that
contains personal health information.
Unless an exception to consent applies, City Family Doctor Clinic Parliament only
collects, uses or discloses your personal information and personal health information
with your consent, which may be express or implied as required by applicable law. You
may withdraw your consent at any time, subject to legal and contractual restrictions.
By visiting our website or otherwise interacting with us you signify your acceptance of
information by CFDC Parliament in accordance with the terms of and for the purposes
Virtual Care Services
When you use our virtual care services and input sensitive personal informationincluding personal health information, we will ask for your express consent for us to
collect, use and disclose such information on an as needed basis.
Collection and Use of Personal Information and Personal Health
Information we automatically collect:
We obtain certain information about your use of our website. Specific types of usage
information that may be collected automatically include information about how, when
and where you use our website; the hardware and software you use to interact with our
website; your device identifier; your mobile network information; the settings you use on our website; your network location; your IP address; and information about the
webpages you visited prior to coming to our website.
Our website uses Google Analytics. Google Analytics allows us to analyze and enhance
user experience by better understanding how you interact with our website. For more
information on how Google Analytics collects and processes information, as well as how
you can control the information sent to Google, please review Google’s site “How
Google uses data when you use our partners’ sites or apps” located
visitor behaviour information in an anonymous form. The anonymous information
generated by Google Analytics cookies about your use of our website (including your IP
address) is transmitted to Google and compiled into aggregated statistical reports that
are used by CFDC Parliament to optimize website content. You may control your
advertising preferences or opt-out of certain Google advertising products (i.e. the
Google Analytics cookies) by visiting the Google Ads Preferences Manager, currently
available at https://google.com/ads/preferences.
Information you explicitly provide:
We also collect personal information and personal health information about you either
from you directly or from a person acting on your behalf. The information that we collect
may include your name, date of birth, address, personal and family health history,
health card information, payment information, health insurance information, records of
your visits to our City Family Doctor Parliament, and the care that you received.
We may use your personal information and personal health information in order to
deliver virtual care, administrate virtual care services, receive payment for your
treatment and virtual care, research, compile statistics, fundraise, meet legal
requirements, and fulfill other purposes permitted or required by law. Your personal
health information may be disclosed to physicians, health care professionals, and staff
directly involved in your health care. We are also required to disclose patient information
to several organizations, such as the Ministry of Health.
CFDC Parliament may use personal information and personal health information to
generate de-identified and/or aggregated information so that it does not contain any
information that either alone or with other information could identify an individual, and
CFDC Parliament may use and disclose such de-identified and/or aggregated
information for research purposes, for activities to improve the quality of care or to
evaluate our services.
Sharing of Personal Information and Personal Health Information
Under certain circumstances, CFDC Parliament will disclose your personal information
or personal health information:
• When you have expressly consented to the disclosure;
• Where your consent is implied, including where we disclose your personal health
information to another health information custodian for the purposes of providing
health care or assisting in providing health care to you;
• Where necessary to establish or collect payment;
• When we are required or authorized by law to do so without your consent.
CFDC Parliament engages certain third-party service providers and/or agents to provide
administrative services to us, for example, computer (information technology services),
as well as call centre services. To the extent that these service providers have access
to your personal information, they are obligated by us to provide an equivalent level of
protection for your personal information to the level of protection that we provide.
We have instituted appropriate safeguards in our efforts to ensure that the personal
information and personal health information that we collect is protected. Our Internal
patient information. Our employees are required to sign a confidentiality agreement and
our physicians are bound by the rules and guidelines instituted by the College of
Physicians and Surgeons of Ontario with respect to privacy and confidentiality.
Physical safeguards, such as facility access controls, workstation security, and mobile
device security requirements, are in place in order to protect personal information and
personal health information.
Our patient information system uses passwords and a firewall to protect the system
from inappropriate accesses and from Internet users. The security capabilities of the
patient information system are also upgraded on an ongoing basis. The EMR accounts
are secured through encryption technologies.
If your personal health information is stolen, lost, or accessed by unauthorized persons,
we will notify you at the first reasonable opportunity. We caution that no method of
transmission over the Internet, or method of electronic storage, is 100% secure.
Therefore, we cannot guarantee its absolute security.
Retention of Personal Information and Personal Health Information
CFDC Parliament will retain your personal information and personal health information
only for so long as is necessary to fulfill the purpose for which it was collected and to
meet our legal and contractual obligations. We retain personal health information for at
least the minimum retention period required by the College of Physicians and Surgeons
of Ontario. Where personal information is no longer needed, it will be securely
destroyed or permanently anonymized or de-identified.
All personal information and personal health information is stored and retained within
Canada at a highly secure data centre maintained by Rogers Communications.
Links to Other Websites
We may provide links to, or automatically produce search results for, third-party
websites or resources, or third-party information referencing or linking to third-party
websites or resources. CFDC Parliament has no control over such third-party websites
and resources, and you acknowledge and agree that CFDC Parliament is not
responsible for the content or information contained therein. When you follow such a
the privacy statements or other disclaimers of such other parties. CFDC Parliament is
not responsible for the privacy or security practices or the content of external websites,
services or products.
Access and Correction
You have the right to access and correct your personal information under our control.
Please email our CFDC Parliament Privacy Custodian at email@example.com to request
access to or change your personal information and/or preferences. We will correct or
delete any personal information we have about you, unless we are required to keep it by
Questions and Concerns
If you have any questions or concerns regarding our information and privacy protection
practices, or if you feel that your privacy rights have been violated, please contact our
CFDC Parliament Privacy Custodian at firstname.lastname@example.org or at the following address:
CFDC Parliament Privacy Custodian
Attn: Privacy Custodian
595 PARLIAMENT STREET UNIT 103
If you feel your privacy rights under PHIPA have been violated, you may also submit a
written complaint to the Information and Privacy Commissioner of Ontario at the
Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8
1 (800) 387-0073 (within Ontario)
will make adequate/reasonable notice should we be required to change our privacy